Field Service Management

Optimize Your Entire Service Organization

While a service operation is ultimately measured by its performance on the day of service, ClickSoftware’s mobile workforce management solution helps you exceed your customers’ expectations throughout their service experience – transforming your employees into your company’s ultimate brand ambassadors.

  • Planning and Forecasting ensuring proper workforce coverage for your expected demand.
  • Shift Management optimizing your employees' availability to fit demand during the day of service.
  • Scheduling and Dispatch assigning the right people to the right place, at the moment, for every customer or task.
  • Mobility ensuring comprehensive interconnectivity is maintained when employees are in the field.
  • Performance Measurement coupled with predictive and prescriptive analytics – identify improvement opportunities to ensure continuous improvement.

ClickSoftware provides a comprehensive range of workforce management solutions designed to help service organizations face the challenges of inefficiency head-on. We understand that maximizing the utilization of your resources is the lifeblood of your service organization and have developed a suite of solutions and services that reach the heart of the problem.

Our professionals help clients identify and solve their most critical information and technology challenges, including strategy, procurement, design, delivery and assurance of technology solutions

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